How can we help?

After purchase you receive an email with your personal onboarding link. There you connect your WHOOP or Oura account with one click. The first data usually flows in within 24 hours. If the link is missing, send us a short ticket below.

Click "Manage subscription" in your account dashboard. The Stripe customer portal opens, where you can change plan, billing interval or payment method, or cancel, effective at the end of the current billing period.

Every morning between 06:00 and 12:00 by email, as soon as your wearable has synced the overnight data. Delivery follows your individual wake rhythm.

Make sure the ring or band is charged and the manufacturer app has synced in the background. Data usually appears in your dashboard within 2 hours. If nothing arrives after 24 hours, send us a short note below.

Green: everything in the optimal range, train as planned. Yellow: attention needed, training is adjusted. Red: recovery has priority, your coach reaches out to you proactively.